Flower Delivery Woolwich E-commerce Terms & Conditions

Introduction

These Terms & Conditions govern the use of this online flower delivery service, accessible to customers in Woolwich and the surrounding areas. By accessing or using this website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms. These terms apply exclusively to transactions for flower delivery in Woolwich and neighbouring localities.

Order Process

Orders for flower delivery in Woolwich can be placed via our online store. You will be required to select a desired floral product, specify delivery details, and provide personal information for processing. When you submit an order, you are making a binding offer to purchase the selected flowers and arrange their delivery at the address provided.

Upon receipt of your order, you will receive an automatic confirmation acknowledging that your order has been received. Please note, however, that this confirmation does not constitute formal acceptance of your offer. Acceptance occurs only when we have dispatched the product and confirmed dispatch via another notification. We reserve the right to decline or cancel any order prior to dispatch for reasons including, but not limited to, supply limitations, payment issues, or misuse of the service.

Product Availability and Substitutions

All flowers and arrangements displayed on the site are subject to seasonal availability. In circumstances where the specific blooms or products are unavailable, we reserve the right to substitute products of equal or greater value and similar style without prior notice. Such substitutions will be made to maintain overall integrity of the arrangement. If you do not wish for substitutions, please specify in the Special Instructions box at checkout; however, your order may be delayed or cancelled as a result.

Delivery Terms

We undertake to deliver flower orders to addresses within Woolwich and its surrounding regions, as specified during purchase. Delivery dates and times are approximate and, while we strive to meet requested windows, they cannot be guaranteed. Orders for same-day delivery within Woolwich must be placed before the cut-off time stated on the site.

It is your responsibility to provide accurate delivery information, including recipient name, address, and contact details. We are not liable for delayed, failed, or misdirected deliveries due to incorrect or incomplete information provided by you. In cases where no one is available to receive the delivery, flowers may, at our discretion, be left with a neighbour, at a safe location on the premises, or returned to the shop. Appropriate delivery notifications will be left for the intended recipient.

Pricing and Payments

All prices for flower delivery services in Woolwich are stated in GBP (£) and include VAT where applicable, unless expressly stated otherwise. Prices do not include delivery charges unless specifically noted. Delivery fees, where applicable, are clearly indicated prior to checkout.

Payment must be made in full at the time of placing an order. We accept various payment methods as displayed on the website, including credit/debit cards and other approved payment gateways. By submitting payment information, you represent and warrant that you are authorised to use the selected payment method and that sufficient funds are available to cover the purchase cost. Orders will only be processed upon successful payment authorisation. We reserve the right to cancel any orders where payment is refused or not completed.

Order Amendments and Cancellations

You may request to amend or cancel your flower delivery order for Woolwich by contacting us as soon as possible after placement. Amendments or cancellations can only be accepted prior to the order being prepared or dispatched. Once preparation or dispatch has commenced, cancellations or alterations may not be possible and you may be liable for the full order value.

Where orders are amended or cancelled within an acceptable timeframe, we will make reasonable efforts to accommodate your request, but we do not guarantee that changes can be implemented. For successful cancellations, where payment has already been made, a refund or partial refund will be processed to your original payment method within a reasonable period.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are not satisfied with the condition or quality of the floral product on delivery in Woolwich, please notify us within 24 hours of receipt. We may request photographic evidence of the issue to evaluate your claim. Where justified, we may offer a replacement, partial refund, or full refund at our discretion. Refunds may take up to 7 business days to appear in your account, depending on your payment provider.

Customer Obligations

By making a purchase, you agree to provide complete, accurate, and up-to-date details for both billing and delivery of your order. You must not use our service for any unlawful or fraudulent purpose or in any way that undermines the provision of flower delivery services in Woolwich for other customers. You are responsible for maintaining confidentiality of your account and for all activities that occur under your account.

Liability

We aim to provide high-quality online flower delivery services in Woolwich, but our liability is strictly limited to the value of the order placed. We are not liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits, revenue, or goodwill, arising from use of our service or delay/failure in delivery.

We do not accept liability where delivery is delayed or prevented due to events beyond our reasonable control, including but not limited to acts of God, war, strike, severe weather, supply shortages, or technical failures. We cannot guarantee the permanence of flowers once delivered, as longevity depends on recipient care, environmental conditions, and flower variety.

Intellectual Property

All content of the website, including images, text, graphics, and layouts, is owned by us or licensed for use. Unauthorised use, reproduction, or distribution of content is prohibited without express permission.

Privacy

Your privacy is important to us. Any personal information collected during the order process will be handled in accordance with applicable UK data protection laws and our privacy practices. Details provided will be used solely to process your order and will not be shared with third parties except as necessary to fulfil delivery in Woolwich and surrounding areas.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions for flower delivery services in Woolwich and surrounding areas are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our Woolwich flower delivery service after such changes constitutes your acceptance of the updated terms. You are encouraged to review these terms regularly for any changes.

Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable by a court, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms & Conditions represent the entire agreement between you and us relating to online flower delivery in Woolwich and surrounding areas and supersede any prior agreements or communications, whether written or oral, with regard to the subject matter.

Contact and Queries

Should you have any questions about these Terms & Conditions, your order, or flower delivery in Woolwich, please contact our customer support team for further assistance.

These Terms & Conditions apply to all customers within Woolwich and its surrounding areas using our flower delivery services.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woolwich.

For assistance with orders, returns or account queries, please fill out the Contact Us form.