Flower Delivery Woolwich Returns, Refunds & Complaints Policy
Fresh Flower Guarantee in Woolwich
At Flower Delivery Woolwich, we take pride in being your trusted local florist, serving Woolwich households and local businesses with premium blooms. We understand the importance of sending and receiving only the freshest flowers, which is why every bouquet is handcrafted to order and backed by our Fresh Flower Guarantee.
Your satisfaction matters most to us. We meticulously select and arrange flowers, ensuring they arrive looking vibrant and beautiful. If for any reason you feel your flowers have not arrived in peak condition, we are here to help remedy the situation promptly and fairly.
Damaged-on-Arrival Policy
Despite our best efforts to secure all deliveries, we realise that transit can at times impact the condition of your flowers. If your flowers arrive visibly damaged (such as wilting, broken stems, or significant petal loss), please notify us on the same day of delivery. This helps us act swiftly and ensures we can verify the issue in its original state.
To process your claim, kindly provide a clear photo identifying the damage, along with your order details. Once received, our team will review your request quickly and provide a resolution as part of our promise to you.
Freshness Window Policy
Our flowers are guaranteed for freshness for a minimum of 5 days from delivery, provided they are cared for according to the care guide supplied with your order. If your flowers droop or deteriorate within this window, and you have followed our care instructions, please contact us within this period so we can assist you appropriately.
Refund & Replacement Options
We believe in fair and honest resolutions. Depending on the situation and within our policy guidelines, you may choose from these options if your claim is approved:
- Replacement: We will swiftly send a fresh bouquet, at no extra cost, to the original delivery address or to another address in Woolwich upon request.
- Refund: A full or partial refund (depending on the extent of the issue) will be issued using the original payment method within a reasonable timeframe.
- Store Credit: If preferred, we can offer store credit for use on any future purchase.
Please note that in busy occasions, certain rare varieties may be replaced with similar options of equal or higher value, always upholding the freshness and beauty you expect.
Complaints Procedure
Your feedback is invaluable in helping us maintain our standards as Woolwich’s local florist. If you have any concerns or are dissatisfied with any part of your experience, please do not hesitate to contact us. Share the details of your order and issue, and our dedicated team will investigate and respond as quickly as possible—typically within two business days.
We are committed to resolving any complaints efficiently and fairly, always with your satisfaction as our top priority. If further discussion is needed, a senior member of staff will personally review your query for a final resolution.
Serving Woolwich with Pride
As a trusted local florist, Flower Delivery Woolwich serves households and businesses throughout the area with care and passion. We appreciate the trust you put in us to deliver beautiful, fresh flowers every time. If you have questions about our Returns, Refunds, or Complaints process, please reach out to our friendly team, who are always happy to assist.
