Privacy Policy for Flower Delivery Woolwich
Introduction
This Privacy Policy explains how Flower Delivery Woolwich (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you place an order with us from Woolwich or any surrounding district. We are committed to operating in full accordance with the General Data Protection Regulation (GDPR) and safeguarding your rights regarding your personal data.
Who Does This Policy Apply To?
This Privacy Policy applies to all customers who place orders with Flower Delivery Woolwich, including residents of Woolwich and any neighboring areas we serve. By placing an order with Flower Delivery Woolwich, you acknowledge that you have read and understood this policy.
What Personal Data We Collect
Depending on your interactions with us, we may collect, use, store, and transfer different kinds of personal data about you. This can include:
- Identity Data: Full name, and sometimes the recipient’s name.
- Contact Data: Delivery address, billing address, phone number, and other contact details as required for delivery.
- Order and Transaction Data: Details regarding flowers and gifts ordered, purchase amounts, dates of orders, and methods of payment.
- Payment Data: Payment card or banking details. Note that we do not store your complete payment card information; this is processed securely by payment service providers.
- Correspondence Data: Any queries, feedback, or complaints you provide to us in communications.
Lawful Basis for Processing Your Data
We ensure all personal data processing is undertaken in compliance with GDPR, relying on the following lawful bases:
- Performance of a Contract: When you place an order, processing your personal information is necessary to fulfill and deliver your purchase and manage payment transactions.
- Legal Obligation: We may be required to keep certain data to comply with applicable tax, accounting, or regulatory obligations.
- Legitimate Interests: We may process your personal data for certain legitimate business interests, such as improving our delivery process, ensuring service quality, or handling complaints. We make sure these interests do not override your fundamental data protection rights.
- Consent: In cases where we wish to use your data for purposes not directly necessary to provide our services—such as marketing communications—we will ask for your explicit consent. You can withdraw this consent at any time.
How We Use and Share Your Data
Your personal data will only be used to the extent needed to provide our flower delivery services efficiently and securely. This includes processing your orders, arranging delivery, handling customer service communications, and keeping proper financial records. We do not sell or rent your personal data to third parties.
However, we may share your personal data with selected third-party data processors as necessary to provide services to you, for example:
- Payment processing service providers
- Certain courier or delivery services
- IT system and software providers supporting our internal business functions
- Professional advisors (where legally required, such as for audits)
All processors are contractually required to adhere to strict data protection and confidentiality obligations, and your data will not be used by them for any purpose except as necessary to deliver services to Flower Delivery Woolwich and its customers.
Data Retention Policy
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, including for the fulfillment of your orders, compliance with legal obligations (for example, tax and accounting requirements), and resolving any disputes or enforcing our agreements. Typically, customer order and transaction records will be retained for up to seven years after your last order to meet accounting and regulatory obligations. Data used solely for marketing or communications will only be retained as long as you have not withdrawn consent or objected to such processing.
Your Data Protection Rights
Under the GDPR, you have important rights in relation to your personal information. Subject to certain limitations, these include:
- Right of Access: You can request details about the personal data we hold about you.
- Right to Rectification: If you believe any information we hold is incorrect or incomplete, you can ask us to correct it.
- Right to Erasure: You may request that we delete your personal data under certain circumstances.
- Right to Restrict Processing: You can ask us to limit how we use your data in certain cases.
- Right to Data Portability: You can request a copy of your personal data in a commonly used format for transferring to another provider.
- Right to Object: You have the right to object to processing where our lawful basis is legitimate interests or direct marketing.
- Right to Withdraw Consent: Where you have provided consent, you can withdraw it at any time, and we will cease that processing activity.
If you would like to exercise any of these rights, please contact us using the contact details provided on our website. We will consider and act upon any request in accordance with applicable data protection laws.
How We Store and Protect Your Data
The security of your personal data is important to us. We implement reasonable administrative, technical, and physical safeguards to protect your data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, or disclosure. All personal data is either stored on secure servers located within the United Kingdom or the European Economic Area, and we do not transfer personal data outside of these zones except where permitted by GDPR requirements and subject to appropriate safeguards.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect any changes in the law or adjustments to our business practices. When we do so, we will notify you by updating the date at the top of this policy and, where appropriate, provide additional notice. We encourage you to review this page regularly to stay informed about how we protect your data.
Contact and Questions
If you have any questions, feedback, or concerns about this Privacy Policy, your personal data, or how we fulfil our data protection obligations, please refer to our website for the relevant contact procedures. We will do our best to address any issues promptly and in accordance with the law.
